An AI assistant that answers customer questions 24/7 or supports employees internally — based on ChatGPT or Claude, with knowledge about your company.
An AI chatbot is a conversational assistant based on a large language model (ChatGPT, Claude, Gemini) that understands natural language questions and responds based on company-provided knowledge. Unlike older decision-tree chatbots, an AI chatbot understands context, paraphrases questions and handles non-standard queries.
We build two types of chatbots: external (website widget, customer service) and internal (Teams/Slack, employee support). Both can use RAG technology — responding based on company documents, current price lists, regulations, FAQ.
Handles 70–80% of repetitive customer queries without staff involvement
Available 24/7 — customer gets an answer at 3am or on weekends
Consistent answers — chatbot always follows company policy and current prices
Integration with company knowledge base: PDFs, manuals, FAQ, price lists (RAG technology)
Escalates complex cases to a consultant with full conversation context
Reduces customer service costs by 30–50% while maintaining quality
We define use cases and gather documents: FAQ, regulations, product descriptions, price list. These are the chatbot's 'brain'.
We build a RAG pipeline (Retrieval Augmented Generation) — the chatbot searches your knowledge base before answering, eliminating hallucinations.
We configure the assistant's personality, language (PL/EN), topic boundaries and human escalation procedure.
We deploy the website widget or Teams/Slack bot. We test hundreds of questions from your industry.
Dashboard with conversation history, answer rating and alerts. Easy knowledge base updates without touching code.
An AI chatbot works wherever there are many repetitive questions and limited human resources.
Describe what questions your customers or employees ask most often — we'll prepare an AI assistant concept within 48 hours.